Our Returns, Refunds and Customer Complaints Policy

Fresh Flowers Guarantee in East Ham

At Flowers East Ham, we pride ourselves on our reputation as a trusted local florist dedicated to delivering the freshest blooms to households and businesses throughout East Ham and the surrounding areas. Our Fresh Flowers Guarantee ensures that every arrangement that leaves our shop is vibrant, fragrant, and of the highest quality, so you and your loved ones can enjoy beauty that lasts.

Damaged-on-Arrival Policy

We take every possible measure to package and handle your flowers with the utmost care. In the rare event that your order arrives damaged or in a condition that does not reflect our usual standards, please contact us immediately upon receipt. We ask that you provide a clear photo of the damaged flowers or packaging within 24 hours of delivery so we can assess the situation swiftly and offer a suitable resolution.

Freshness Window

Our Fresh Flowers Guarantee covers a freshness window of up to five days from the date of delivery, provided that the bouquet is cared for according to the instructions supplied. If your flowers appear wilted or do not last within this window, please let us know—your satisfaction is our top priority.

Refunds and Replacements

Your happiness with our service and products is central to everything we do. If your flowers are damaged on arrival or do not meet our Fresh Flowers Guarantee, we offer the following options:

• Refund: We can refund the full purchase price, returned to your original method of payment, for flowers that do not meet our quality standards or arrive damaged.
• Replacement: If you prefer, we will send a replacement bouquet as quickly as possible, at no additional cost.

To process either option, we typically require notification within 24 hours for damages and within five days for freshness concerns. This allows us to resolve your issue efficiently and continue providing East Ham households and businesses with the finest service.

Complaints Process

We are committed to providing the best possible service and welcome feedback from our customers. If you have any complaints or concerns about your experience with Flowers East Ham, please reach out through our website’s contact form or visit us in-store.

Our complaints process is straightforward:

1. Contact us as soon as possible, providing details about your order and the issue encountered.
2. Our customer care team will review your complaint and aim to respond within one working day.
3. If a resolution cannot be reached in the first instance, your complaint will be escalated to the shop manager for a final review and action.

We value every customer and use all feedback to continually improve our products and service. Your trust in our local East Ham florist is important, and our team is always on hand to assist you promptly and professionally.

Trusted Local Florist

Flowers East Ham is proud to serve our community, delivering fresh flowers daily to nearby homes and local businesses. Our Returns, Refunds & Complaints Policy underlines our commitment to your satisfaction and our promise to always deliver quality, reliability, and a personal touch every time you order.