Welcome to Flowers East Ham. These Terms & Conditions set out the basis on which we supply fresh flowers and related products through our website for online flower delivery across East Ham and the surrounding areas. By placing an order with us, you agree to abide by these Terms & Conditions. Please read them carefully before placing your order, as they contain important information regarding your rights, obligations, and limitations.
These Terms & Conditions apply to all customers ordering online for delivery to East Ham and its surrounding areas. Flowers East Ham reserves the right to amend or update these terms at any time, and any changes will be effective from the time of posting on our website. The version of the Terms & Conditions applicable to your order will be those published on our website at the time of your order.
To place an order via our website, you may choose to register an account or checkout as a guest. You must be at least 18 years old to make a purchase. By placing an order, you confirm that you meet this requirement and that all information provided is accurate, complete, and current. You are responsible for maintaining the confidentiality of your account details and password and for any activities carried out under your account.
Product Selection: Browse our selection of bouquets and floral arrangements online. Each product listing contains details of the contents, size, and any special features.
Order Submission: Add your preferred items to the basket and proceed to checkout. You will be asked to provide recipient information, delivery address (within East Ham and nearby areas), requested delivery date, any special instructions, and your payment details.
Order Confirmation: After submitting your order, you will receive an on-screen confirmation and a confirmation email summarising your order details. This confirmation does not constitute acceptance; it is an acknowledgment of receipt. We reserve the right to refuse or cancel orders for reasons including but not limited to product availability or errors in the order details.
Contract Formation: A legally binding contract is formed once we have processed your payment and confirmed that your order has been dispatched for delivery. Should we be unable to fulfil your order, we will notify you as soon as possible and issue a full refund.
All flowers and products are subject to availability. Due to seasonal variations and supply constraints, certain blooms may be unavailable at the time of your order. Where this occurs, we reserve the right to substitute items with similar stems of equal or greater value, ensuring the overall style and quality are maintained. We will endeavour to notify you of substantial changes and gain your consent wherever reasonably possible.
Delivery Areas: We deliver to all addresses in East Ham and select surrounding areas. Please ensure your provided delivery address is complete and accurate as we cannot be held responsible for delivery failures due to incorrect or incomplete addresses.
Delivery Times: Delivery times and dates are stated during checkout. We cannot guarantee specific delivery times due to factors beyond our control, such as traffic or weather, but we always strive to meet your requested preference.
Recipient Availability: If the recipient is not available at the time of delivery, flowers may be left with a neighbour, in a safe location, or returned to us for rearrangement of delivery or collection, in line with your specified instructions where possible.
Payment Methods: We accept payment via secure online methods, including major credit and debit cards. All payments must be made in full and cleared prior to dispatch of your order.
Pricing: All prices shown on our website are in pounds sterling (£) and include VAT where applicable. Delivery charges are stated separately and will be added at checkout. We reserve the right to amend prices at any time. The price you pay will be that displayed at the time of your order submission.
Customer-Initiated Cancellations: If you wish to cancel or amend your order, please contact us as soon as possible. Cancellations or amendments can only be made before the order has been prepared or dispatched. Once the preparation process has begun, we cannot guarantee that cancellation or change requests can be accommodated due to the perishable nature of our products.
Refunds: Where cancellations are accepted prior to order preparation or dispatch, a full refund will be issued using your original payment method. If the order has already been prepared or dispatched, refunds are issued at our sole discretion, subject to the circumstances.
Amendments: Changes to delivery details or product selection are subject to availability and timing. We will do our utmost to accommodate requests made promptly, but cannot guarantee all changes can be enacted once your order has been processed.
Our Cancellations: Flowers East Ham reserves the right to cancel any order if we are unable to fulfil it due to circumstances beyond our control. In such cases, you will be notified immediately and receive a full refund.
Fresh Flowers: Due to the perishable nature of flowers, returns are generally not accepted. However, if you are dissatisfied with the quality or condition of the products received, please contact us within 24 hours of delivery. We may request photographs to investigate. Where justified, we will arrange for a replacement or refund at our discretion.
Non-Perishable Items: Returns for non-perishable items, such as vases, may be made within 14 days, provided the items are unused and in their original condition. Return postage costs are the responsibility of the customer unless the item is faulty.
Complaint Resolution: We are committed to providing high levels of customer service for online flower delivery in East Ham. If you have any concerns or complaints, please contact us promptly. We aim to resolve any issues in line with our Customer Care Policy.
Flowers East Ham accepts no responsibility for:
Our total liability in respect of any order, including negligence, is limited to the value of that order. We shall not be liable for loss of business, income, profits, or indirect losses. These limitations do not apply to liability for death or personal injury resulting from our negligence or for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.
We are committed to protecting your privacy. All information provided to us is used in accordance with our Privacy Policy and in compliance with applicable UK data protection laws. Personal data is only used for processing your order and, where consent has been given, for marketing purposes. We do not share your details with third parties except as necessary to fulfil your order (e.g., delivery services).
The content of our website—including text, images, branding, and logos—are the property of Flowers East Ham or its licensors and are protected by copyright and intellectual property laws. You may not copy, reproduce, distribute, or otherwise exploit any part of this website for commercial purposes without our prior written consent.
Flowers East Ham will not be liable for any delay in or failure to perform our obligations under these Terms & Conditions if such delay or failure is due to circumstances beyond our reasonable control, including but not limited to events such as strikes, floods, fire, internet outages, or other natural disasters.
These Terms & Conditions and any contract formed with you pursuant to them are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is found to be invalid or unenforceable, that provision shall be severed to the extent necessary and the remainder of the Terms & Conditions will remain valid and enforceable.
These Terms & Conditions constitute the entire agreement between you and Flowers East Ham regarding your online order and supersede any previous agreements, understandings, or arrangements, whether written or oral. No variation shall be effective unless agreed in writing by Flowers East Ham.
If you have any queries regarding these Terms & Conditions, or require assistance with your order, please contact our customer service team using the details provided on our website. We are here to assist and aim to provide a prompt and satisfactory resolution to all customer queries relating to online flower delivery in East Ham and the surrounding areas.
These Terms & Conditions apply to all customers ordering for delivery to East Ham and nearby locations, ensuring clarity and fairness in all transactions. Thank you for choosing Flowers East Ham. We are proud to serve our local community and strive to provide the highest standards of online flower delivery in East Ham and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in East Ham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near East Ham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
